At FreshUpSkin, we aim to provide quality products and a smooth shopping experience. This Refund & Cancellation Policy explains the conditions for order cancellation, returns, replacements, and refunds for purchases made through www.freshupskin.com.
Order Cancellation
Customers may request cancellation of an order before it has been shipped.
Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.
To request cancellation, please contact our customer support as soon as possible with your order details.
Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Incorrect or different from the product ordered
- Missing from the package
- Defective or otherwise not in acceptable condition
Please contact us within 48 hours of delivery.
We may request photographs or videos of the product, packaging, shipping label, or other information to verify the issue.
After verification, we may provide a replacement or refund, depending on the circumstances and product availability.
Return Eligibility
For hygiene and safety reasons, opened or used cosmetics and personal-care products may generally not be eligible for return.
Eligible products must normally be:
- Unused
- Unopened
- In their original packaging
- In resalable condition
Consumable or wellness products may have additional return restrictions due to hygiene, safety, and product-handling requirements.
Refunds
If a refund is approved, the refund will generally be processed through the original payment method or another suitable method available to us.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
Shipping charges, where applicable, may be non-refundable unless the return or refund is due to an error or issue attributable to FreshUpSkin.
Non-Returnable Situations
Returns or refunds may not be accepted in cases including:
- Product has been opened or used
- Product has been damaged due to improper handling or use by the customer
- Product is returned without its original packaging
- Customer changes their mind after opening or using the product
- Return request is made after the applicable return period
- Product has been purchased from an unauthorized seller or third party
Exchange or Replacement
Where an eligible product is damaged, defective, or incorrectly delivered, FreshUpSkin may offer a replacement or exchange, subject to product availability.
If a replacement is unavailable, an eligible refund may be provided.
Refund Processing
Once your refund has been approved, we will initiate the refund process within a reasonable period.
The actual time for the amount to be credited may vary depending on the payment method and financial institution.
How to Request a Refund or Return
To request a return, replacement, cancellation, or refund, please contact FreshUpSkin through the contact details available on www.freshupskin.com.
Please provide:
- Order number
- Customer name
- Registered mobile number or email address
- Reason for the request
- Photographs/videos, where applicable
Our team may review the request before approving a return, replacement, or refund.
Policy Changes
FreshUpSkin reserves the right to modify this Refund & Cancellation Policy at any time.
Any changes will be published on this page with an updated “Last Updated” date.
Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact us through the contact details provided on our website.
Website: www.freshupskin.com
You can also send your request through our Contact page.
Beauty, Personal Care & Wellness